TERMS & CONDITIONS
The following paragraphs contain the general terms and conditions under which High Point University Summer Storage (HPUSS) is engaged in the movement, transportation, rental, and/or storage of personal items including, but not limited to, boxes and packages within the United States and jointly through interchange with its affiliates. HPUSS reserves the right to amend any portion of this service explanation at any time. The most current service explanation may be found at the HPUSS Web site (www.hpusummerstorage.com) and is available upon written request from the HPUSS main office.
SERVICE.
Storage Services shall include the pickup, transportation, storage, and delivery of the Customer’s possessions. HPU Summer Storage provides “curbside pickup” with all packages. If you desire in-room pickup/delivery this option can be purchased for a flat fee of $100.
The Customer shall present pre-packed personal goods to HPUSS at the time of pickup. HPUSS shall transport these goods to an appropriate storage facility chosen at the sole discretion of HPUSS. HPUSS will return the goods to the Customer during dates and times established by HPUSS by considering school and dormitory schedules. Customer agrees to be present to receive the goods at the specified delivery date, time, and location.
STORAGE.
The Customer understands access to goods in storage is permitted only with 10 days prior notice and upon payment of a non-refundable fee as per the Pricing section below. If the items must be delivered prior to the specified delivery dates, an additional fee could apply.
BIN DROP-OFF.
The customer will provide dates and times for the materials that they will need for packing. This information can be mailed by request of customer. The customer must have an account with the HPUSS and show up with a school I.D. The customer at that time will sign a contract with HPUSS. On this contract, the customer will acknowledge that he/she has read the Terms & Conditions. The Terms and Conditions are the same on the website.
The customer will receive the materials that he/she requested, and at this time they may request additional materials. A Customer Service representative will indicate the amount of materials given on their contract. The bins that the customer takes must be used for our program. Any extra bins that the customer does not use should be returned on the day of their scheduled pick-up. If the customer takes more bins than they use and does not return them in the same condition that they received them, there will additional charges for those items as follows:
bin: $75
PICK-UP AND DELIVERY.
HPUSS will provide/Schedule with the Customer a date, time and location of where pickup and/or delivery will occur. This information will be sent via email or phone. HPUSS provides storage services subject to a number of restrictions. The Customer accepts full responsibility and liability for any damages or losses that result from the Customer’s failure to adhere to these service restrictions. The customer must communicate any changes to the previously scheduled delivery date or location to the HPUSS at least 15 days prior to the earlier of the originally scheduled delivery date and the new delivery date. Changes made within 14 days of the delivery date are not guaranteed. An additional fee may be assessed for date change. HPUSS will ship anywhere outside of the Raleigh-Durham-Chapel Hill area at Customer’s full expense to the elected shipping company.
The Customer recognizes that HPUSS will not be held liable for damage to their belongings after delivery has occurred. In the event that the Customer is not present during their scheduled delivery date and time, HPUSS representatives will not leave items behind and the customer will have to make arrangements for a redelivery solely at the expense of the customer. Customers must notify HPUSS in advance if someone else is to receive their belongings.
HOW TO PACK GUIDE.
The Customer acknowledges reading and accepting the terms of HPUSS Packing Guide as found on HPUSS website and agrees that the safe packing of items is the sole responsibility of the Customer.
PRICING.
The Customer agrees to pay the total cost of the services provided by HPUSS based on the number and type of items tendered to HPUSS at the time of pickup. The Customer further agrees to pay any applicable fees as specified in the Pricing section. All charges for services are due and payable immediately at the order of service. All accounts must be paid by credit card – no personal checks are accepted on pick up day. The Customer acknowledges that they remain indebted to HPUSS for any balance owed on their account as a result of invalid credit card information, HPUSS inability to receive credit card authorizations, or for any other reason, which prevents HPUSS from being paid for the services and any additional fees. HPUSS reserves the right to hold the Customer’s possessions until payment has been received in full. The Customer acknowledges that their failure to pay their account in full prior to the delivery date will result in a change in the delivery date and the assessment of additional fees. In addition, HPUSS will charge and the Customer will pay additional fees as described in this section. The purpose of the additional fees is to compensate HPUSS for expenses it incurs beyond those associated with the provision of services according to standard procedures. Additional Fees may be charged for the following, as explained in the sections of this Agreement:
Customer not ready for pickup or delivery at scheduled time – $50
Re-pick-up or re-delivery After Failed Attempt – $100
Pick-Up or Delivery Outside Standard Dates – $250
Late Change of Delivery Day or Location – $100
Failed bin return – $75 / bin
Additional Abandonment Fees – Costs incurred when storage items are not claimed by the Customer. *Customers gives up all rights and ownership of all stored property if left unclaimed and/or services not paid for in full with in 90 days of late collection or failure to deliver.
VENDORS/AGENTS.
HPUSS uses vendors and other agents in performing the services for the Customer. The Customer acknowledges the use of these parties and the fact that the Customer has no contractual relationship with these parties.
INSURANCE.
The Customer recognizes that only loss or damage caused by the negligence of HPUSS will be covered by HPUSS insurance policy, as described in these Terms and Conditions. Only physical damage to the exterior of the box/item will activate any insurance claim on the item. In addition, damages that result from non-adherence to the How To Pack Guide are not the responsibility of HPUSS. HPUSS values each customers’ stored belongings at a declared value disclosed to HPUSS at pickup.
HPUSS recommends the purchase of additional insurance. Additional insurance can be purchased as follows:
Through the CSI protection group. The company provides personal property insurance for student’s property for less than the cost of a homeowner’s deductible. Visit collegestudentinsurance.com or call (888) 441-4911.
ABANDONMENT.
Without limiting the right of HPUSS to conclude for other reasons that the Customer will not be returning to school, the Customer agrees that their failure to be present on the scheduled delivery day and their failure to communicate with HPUSS concerning an alternate delivery arrangement constitutes abandonment of their stored possessions.
Under abandonment of their possessions, the Customer agrees to pay HPUSS for all charges and fees relating to the failed delivery and further shipping of the possessions to the permanent address provided by the Customer at the time of registration. HPUSS has the right to assume ownership of the abandoned property 90days after prior delivery scheduled date.
WAIVER.
Except as specifically provided in this Agreement, the Customer waives any claims for damage or loss of any article against HPUSS and its employees. The Customer expressly releases and holds Storage on Command COMPANY, and its agents and employees harmless from any and all costs of processing any claim or defending any claim arising from this Agreement.
APPLICABLE LAW.
The Customer acknowledges that there are no representations, warranties, or Agreements by or between the parties which are not fully set forth herein and no representative of HPUSS or HPUSS’s agents is authorized to make any representations, warranties, or Agreements other than as expressly set forth herein writing signed by the parties may only amend this Agreement.
ELECTRONIC WORKING AGREEMENT.
HPUSS Can not be held responsible for the working ability of any electronic item this includes but is not limited to: Computers of any type, phones, refrigerators, microwave, stereos, TV’s, Lamps, etc.
ENTIRE AGREEMENT.